Sheraton Grand Rio Hotel & Resort

The concierge was extremely helpful and resourceful. Guided us on tours, places to eat, shop, etc. Especially Emanuel the bell boy and Gabriel the conciege. The front desk was very accommodating and responsive. The clubhouse facilities are awesome and the staff is so inclusive, especially with the type of food. There was vegan, vegetarian, all varieties of meat, which were labeled. The fruits were exquisite. Cleanliness was exceptional but truly the location was the best. Perfect cove in Leblon, with the Atlantic in all its glory. And just a few minutes away from all attractions. We got the mountain, favela, ocean and Christ the Redeemer view. The rooms had Muslim showers in the toilets which was such a relief. Perfect

Pool

- Fantastic breakfast with nice omelette, friendly workers - Geographically it is super well located - Super concierge with great service and advice - great room service - great ambiance in general - good security - provide all services that we need in the place

We really enjoyed our stay at the hotel. What really stood out was the friendliness and availability of the staff to always meet our needs. A special thanks to Priscila and Gabriel in the main Concierge Desk, and Joanna at the Club Reception. But all the staff in the dining areas, the Club Area, reception, housekeeping and porters, were outstanding and were the core reason for the elevation of this hotel to 5-stars. The hotel has some wear to it but the rooms are very spacious and comfortable. The pool area is large and can accommodate a large number of guests. I would advise to pay the extra for the Club experience. It is really, really worth the money. There's a separate breakfast area and they have a happy hour between 5-7 pm with snacks and drinks. You can also use the space to get some work done or chill if the weather is not inviting to go out. The hotel is a short walk away from Leblon and Ipanema, maybe 10 minutes. They also have a sizeable beach right in front, but it is not private. All the meals we had at the hotel were absolutely delicious.